Insights
From The StratTrav Team
"We Don't Chase Clients. We Choose Partners."
Warning Signs
Signs your program needs attention.
These aren't indicators of failure. They're normal patterns in programs that haven't had active management. Most companies we work with check several of these boxes when we first talk.
Your TMC contract is more than 2 years old
Most mid-market TMC contracts are significantly out of date relative to current market terms. If you haven't reviewed yours recently, you're almost certainly leaving value on the table.
You don't know your policy compliance rate
If you can't answer "what percentage of our travel is booked in-policy," your program doesn't have enough visibility to manage spend effectively.
Travelers book outside the program regularly
Off-channel booking is almost always a signal of friction in the program — not bad behavior by travelers. If people are working around your policy, the policy isn't working.
Your airline credits expire without being used
Unused airline ticket value is one of the clearest signs of a program that isn't being actively watched. It's real money. Most companies with $1M+ in air spend leave tens of thousands unrecovered annually.
You've never run a hotel RFP
If your hotel program was set up when the company was smaller and hasn't been reviewed since, your rates and preferred properties probably don't reflect your current travel footprint.